Network Monitoring Engineer JTL-NCO-NME-10-20 | Engineering | Full-time

Posted on October 17th, 2020 | Expires on October 16th, 2020

NETWORK MONITORING ENGINEER ROLE

We are looking to recruit a hardworking Network Monitoring Engineer, to Monitor and manage JTL Network and Systems - GPON, SDH, Core/IPMPLS, LTE RAN/CORE and Power system alarms, events, service outage, and network performance.

NETWORK MONITORING ENGINEER JOB RESPONSIBILITIES
•    Detection of Network faults/anomalies from NMS/NPM 7x24, and dispatch to Maintenance teams to resolve in the form of Trouble tickets within set timelines.
•    Follow-through of Network failures’ resolution while making necessary Escalations to ensure faults resolution within set SLAs.
•    Keep management and other business units informed during system/Network outages by sending out SMS and email notifications.
•    Commission/admit new network elements to the Network as per the provided guidelines.
•    Offer technical support to field teams on the phone to isolate or fault on Network faults.
•    Manage access requests to JTL Partners collocation rooms for field Engineers for faulting purposes where needed.
•    Prepare daily Network faults/maintenance report.
•    Manage network infrastructure database. (3rd party providers contacts, utility accounts, and contacts).


QUALIFICATIONS FOR THE NETWORK MONITORING ENGINEER JOB
•    University degree in a relevant field (Electrical and Electronic Engineering, Telecoms, Computer Science / IT).
•    Confident communicator and possess excellent attention to detail,
•    Good analytical and problem-solving skills.
•    Self-awareness and assertiveness.


Location: Nairobi

Department: Network Operations

Job Type: Full-Time

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