Account Manager JTL-SS-AM-08-21 | Sales | Full-time

Posted on August 21st, 2021 | Expires on August 20th, 2021

ACCOUNT MANAGER ROLE

We are looking for a competent individual to fill the position of Account Manager.

KEY JOB RESPONSIBILITIES FOR ACCOUNT MANAGER ROLE

• Developing strong relationships with customers, connecting with key business executives and stakeholders.

• Identifying new business opportunities among existing customers.

• Responding to client queries.

• Liaise with cross-functional internal teams to improve the entire customer/client experience.

• Serve as the lead point of contact for customer account management matters.

• Build and maintain strong, long-lasting client relationships.

• Negotiate contracts, close and service agreements.

• Ensure the timely and successful delivery of solutions according to customer needs and objectives.

• Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders.

• Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts).

• Prepare reports on account status.

• Tender management for both technical and financial proposal and proactive follow up.

• Continuous analysis of competition and changing market trends.

• Financial management in terms of invoicing, payment follow ups and credit note issuance.

• Conducting service review with clients.

• Assist with challenging client requests or issue escalations as needed.

• Keep clients satisfied and engaged with our products and services in the long run.



QUALIFICATIONS FOR THE ACCOUNT MANAGER ROLE

• Bachelor's degree in Marketing or any other business-related course

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role

• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive


Location: Nairobi

Department: Sales

Job Type: Full-Time

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