NOC SUPPORT ENGINEER ROLE
We are looking for a competent individual to fill the position of NOC Support Engineer. This role is responsible for providing first level customer technical support; troubleshooting network problems; Management of CRM tickets until closure, including liaising with the customers.
KEY JOB RESPONSIBILITIES FOR NOC SUPPORT ENGINEER ROLE
• Troubleshoot and provide first level customer technical support and feedback on network issues, as per laid down procedures.
• Identify Network status during faulting process, report and escalate for immediate attention.
• Management of CRM tickets until closure, including liaising with the customers.
• Network monitoring; Provide real-time Network Health surveillance and alarm reporting utilizing network monitoring and surveillance software.
• Review and general clean-up of CRM tickets queue.
QUALIFICATIONS FOR THE NOC SUPPORT ENGINEER ROLE
• Bachelor’s degree from an accredited university or college in Computer Science, Electronics and Electrical Engineering, Information Technology, Telecommunications Engineering or related field.
• CCNA Certification, will be a distinct advantage.
• Prior experience working in network support is highly desirable.
• Good communication skills.
• Analytical skills - Technical knowledge on LAN devices, various routers, etc
• Telecommunications Technical aptitude.
• Excellent computer skills
Location: Nairobi
Department: NOC Support
Job Type: Full-Time
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